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Terms and Conditions, and Disclaimer for www.joellemonroe.com
Disclaimer
1. Website Content
The content on joellemonroe.com has been created with the utmost care. However, no guarantee is given for the accuracy, completeness, or up-to-dateness of the provided information. Liability claims against the operator related to material or immaterial damages caused by the use or non-use of the information offered are generally excluded—unless there is demonstrable intent or gross negligence.
All offers are non-binding and subject to change. The operator expressly reserves the right to change, supplement, or delete parts of the site or the entire offer without prior notice.
2. References and External Links
This website contains links to external third-party websites. The operator has no influence over their content. Therefore, no responsibility is taken for this external content. At the time of linking, the external pages were checked for potential legal violations—no unlawful content was recognizable. However, continuous content control of linked pages is not reasonable without specific indications of legal violations. If any legal infringements become known, such links will be removed immediately.
3. Copyright and Usage Rights
All content published on this website—especially images, texts, videos, and design elements—is subject to copyright. Unless otherwise indicated, all rights are owned exclusively by the operator. Use of this content, even in excerpts, is not permitted without explicit written consent.
4. Data Protection
The input of personal data (such as name, address, email address, etc.) is done on a voluntary basis. All data is treated confidentially and will not be shared with third parties without express consent. More information can be found in the privacy policy.
General Terms and Conditions (GTC)
§ 1 Contract and Booking
By submitting the contact or inquiry form, a binding booking request is made. However, a contractual relationship only arises through written confirmation by Joëlle Monroe (hereinafter: “Service Provider (Model)”).
There is no statutory right of withdrawal, as this is a personalized, time-bound service.
However, cancellations are possible under the following conditions:
If the cancellation is made at least 6 days before the scheduled appointment in the model’s home location or at least 15 days before an international meeting, and submitted in writing via email, a (partial) refund of the deposit may be possible—provided that any preparatory expenses (such as flights, hotels, or travel bookings) can be canceled and refunded. In such cases, the refund will be limited to the actual refundable amount. Costs incurred due to non-refundable or only partially refundable bookings cannot be reimbursed.
If the cancellation occurs only 5 days before a local booking or 14 days before an international appointment, the deposit is non-refundable—particularly if preparatory steps like flights, hotel reservations, or organizational efforts have already been made.
→ More details: FAQ – Deposit & Cancellation Policy
§ 2 Booking Procedure
The procedure of a booking as well as all relevant booking details—such as location, duration, conditions, and special agreements—are agreed upon in advance on an individual basis. Changes are only possible by mutual agreement.
§ 3 Safety of the Service Provider (Model)
The client is obligated to ensure the model’s safety for the entire duration of the booking. This includes, in particular:
Protection from physical and verbal boundary violations, protection from unwanted third parties or unauthorized photo/video recordings, and a suitable environment (e.g., a secure, pre-agreed location, no influence of intoxicating substances, etc.).
In cases of serious violations or unacceptable behavior (e.g., disrespectful behavior, endangerment, drug use, excessive alcohol consumption, presence of unauthorized third parties), the model has the right to terminate the booking immediately and without refund. In such cases, the agreed fee remains fully payable.
§ 4 Photo and Video Recordings
Taking photos or video recordings—before, during, or after a booking—is only allowed with the model’s explicit, written, and formal consent. This consent must be granted via a completed and signed permission form. Verbal agreements or casual consent are not valid. Any publication, distribution, or use of such material is prohibited and will be pursued under civil and criminal law in the event of a violation.
§ 5 Liability
The service provider assumes no liability for any damages—of any kind—that may arise in connection with the booking. Responsibility for a safe environment, the protection of all parties involved, and compliance with legal regulations lies entirely with the client. The client is also solely liable for any damage to the location, furnishings, or caused by third parties.
§ 6 Fee
The fee is determined by the type, scope, location, and duration of the booking and is communicated individually upon request. For increased organizational efforts, international bookings, or special requests, the model reserves the right to adjust the fee accordingly. Unless otherwise agreed, the fee must be paid in full before the start of the booking.
§ 7 Purpose of Booking
The booking is strictly for private, personal purposes. Commercial use, redistribution, or use of the service for unlawful purposes is prohibited. Violations will lead to the immediate termination of the booking—without any claim to a refund.
§ 8 International Context / Applicable Law
In the case of international bookings or cross-border services, the legal situation will be reviewed on a case-by-case basis. A fixed legal venue is not agreed upon in advance. However, both parties agree to first attempt an amicable resolution in case of disputes.
§ 9 Severability Clause
Should individual provisions of these terms and conditions be invalid or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a legally permissible regulation that comes closest to the intended purpose of the original.
Notice Regarding EU Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
Email Contact: joelle@joellemonroe.com acc. §5 DDG